Return Warranty

Return & Warranty Policy

At NexaCore.pk, customer satisfaction is our top priority. We are committed to providing high-quality imported products and a reliable shopping experience. Please review our Return & Warranty Policy carefully before placing an order.

Return Policy

1. Return Eligibility

We offer a 7-day return policy from the date of delivery.

To qualify for a return:

• The product must be unused and unopened
• The item must remain in its original packaging and condition
• Proof of purchase or order confirmation may be required

For hygiene, safety, and quality reasons, opened, used, or damaged products are not eligible for return or exchange.

2. Return Process

To request a return, please contact our support team through:

WhatsApp: 0302-6469543
Email: info@nexacore.pk

Our team will guide you through the return procedure and provide return instructions where applicable.

3. Return Shipping

Customers are generally responsible for return shipping charges unless:

• The wrong product was delivered
• The product arrived damaged
• A verified issue occurred due to our mistake
• In approved cases, NexaCore.pk may provide assistance or cover return shipping costs.

4. Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

• Refunds will be processed through the original payment method where possible
• Processing time may vary depending on the payment provider or banking system
• Shipping charges are non-refundable unless the issue occurred from our side

Warranty Policy

1. Product Warranty

Some products available on NexaCore.pk may include a limited manufacturer warranty against production or manufacturing defects. Warranty duration and terms vary depending on the product and supplier.

Please check product packaging or documentation for specific warranty details.

2. Warranty Claims

If you believe a product has a manufacturing defect covered under warranty, please contact our customer support team with:

• Order details
• Product images or videos
• Description of the issue
• Our support team will assist you with the warranty claim process.

3. Warranty Exclusions

• The warranty does not cover:
• Damage caused by misuse or negligence
• Improper handling or storage
• Normal wear and tear
• Unauthorized repairs or modifications
• Accidental or physical damage
• Warranty coverage applies only to the original purchaser and is non-transferable.